Questions or queries: please contact our plant expert Jim on 07957 860 157 

Privacy & Terms

Privacy policy at World Garden Plants:

If you place an order with us, we are going to need to know something about you: your name, address, telephone number. You will also be asked if you want to receive our News letter service along with advance notice of special offers etc. If you do not want to get any information from us, then all you have to do is tick the un-subscribe box. 
World Garden Plants keeps copies of all orders, including contact and delivery information in order to process those orders. This information is not shared with any third party company or organisation. All credit card numbers are entered on encrypted pages held by Paypal & Google-Checkout using SSL 128-bit encryption. We conform with the requirements of the Data Protection Act, 1998. We do not send random marketing emails to personal email addresses (spam). We do not rent, sell or give customer-identifying information to third parties.
By purchasing goods from worldgardenplants.com you enter a legally binding agreement with us on the following terms.
You should read and understand these terms because they affect your rights and liabilities. These terms describe the basis for purchase by you and sale by us of the products described on this web site. Terms and Conditions: Buying from worldgardenplants.com is governed by the Distance Selling Regulations of the laws of England and Wales. Definitions and interpretation: In these terms the following words have the following meanings.
Contract: the contract for the sale and purchase of the Goods;
Goods: the range of plants and garden products (including any instalment of the goods or any parts for them) which are available for purchase from our web site in accordance with the terms.
the Web Site: our presence on the world wide web, currently accessible via the address www.worldgardenplants.com
the Seller, we, or us worldgardenplants.com, The Big Greenhouse, Abbotts Farm, Canada Road, West Wellow, Hampshire, SO51 6DE, United Kingdom. 
VAT no: GB854301347. EC Plant Passport: GB121912
Basis of the sale: An agreement for us to sell you Goods is made on these terms when we accept an order made by you via our Web Site. The description of the Goods, the price, VAT, insurance and delivery costs are set out in the order page. We will confirm acceptance of your order on-screen. We aim to give you a clear idea of the nature of the plants we sell. However, you appreciate that there are inevitably slight variations in size, shape and colour between different specimens. Illustrations, descriptions other information as to particular plants are approximate and for guidance only. We may in our sole discretion from time to time vary the nature of the Goods from that advertised without notice to you, so long as these variations are not material alterations.
Information: Website information is provided for free and in good faith without expressed or implied warranty and forms no parts of any contract other than these our Terms and Conditions. By accessing the website worldgardenplants.com you agree to abide by our terms and conditions. If you do not agree, please do not use our site.
Details of the order: The quantity, quality and description of the Goods will be those set out in your order (if accepted by us). Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects current pricing, you are based in the Delivery Area and your credit or account card is authorised for the transaction. The Goods which can be ordered via our Web Site are only available for delivery to you if you are based in our Delivery Area.
Price of the Goods: If the price of the Goods increases between the date we accept your order and the delivery date, we will let you know and ask you to confirm by e-mail that the new price is acceptable. If it is not acceptable then you will of course have the option of cancelling the order. Our prices are valid on the day of purchase, but we reserve the right to change our pricing (up or down) or withdraw an offer without prior notice. Should we not be able to offer a product at the price advertised because of circumstances beyond our control. We will do our best to absorb any sudden price increases, offer you the product at the new price, or give you your money back in full. Our charges for transport, packaging and insurance are detailed on the order page and will be included in the total price for the Goods.
Payment terms: We will charge your credit card account for payment upon receipt of order. Items with a lead time greater than 30 days eg. Bulbs, will be charged at the date the order is received and despatched when the plants become available. Please remember that many items on the site are for ordering in advance, out of season, In which case, these will be delivered at the appropriate time for those items, as stated throughout the site. We accept no liability if a delivery is delayed because you did not give us the right payment details. If it is not possible to obtain full payment for the Goods from your account on delivery of the Goods to you, we can cancel the Contract or suspend any further deliveries to you. This does not affect any other rights we may have. We will take all reasonable care to keep all information connected with your order secure but we cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including credit and account details you provide when accessing or ordering from this Web Site, unless this is solely due to our negligence.
Product Availability: Many items on our website are generally in stock for immediate delivery when you place your order, unless you are reserving stock in advance when it is out of season. These items are indicated throughout the site, along with the approximate delivery periods for the items. Plants and bulbs are living products and occasionally availability can be affected by adverse weather conditions and external factures beyond our control. In the event an item you have ordered is not available we will arrange back ordering the item until it is available again, a suitable alternative or a refund. Sizes and measurements of plants are approximate, as living items there will always be some variation between season, if recently pruned etc, and a minimum tolerance of +/-20% should be allowed. Please remember that many items on the site are for ordering in advance, out of season, In which case, these will be delivered at the appropriate time for those items, as stated throughout the site. The availability, price and colour of plants we sell to you may vary according to seasonal and market availability. We will endeavour to confirm these details when we confirm your order for the plants or prior to delivery. If there have been any material variations, you will have the option of cancelling your order.
Liability: If you have a valid claim in respect of any of Goods which is based on any defect in their quality or condition or their failure to meet specification in accordance with the Contract, and you have returned the Goods within a reasonable time, you will be entitled to choose either a refund of the price of the Goods or replacement Goods free of charge. We shall not be liable to you in connection with any contract, in tort (including negligence), contract or otherwise for any loss of profit, anticipated savings or data that your business may suffer. These terms and conditions do not affect your statutory rights as a consumer. Pictures on the Web Site are generally accurate but variations in colour, shape and size must be expected. We assume no responsibility for the contents of any other web sites to which this Web Site has links. Matters out of our control: We will not be liable to you or in breach of the Contract for delay or failure to perform due to a cause beyond our reasonable control.
Copyright: All of the written, photographic, design and audio content of the Web Site together with the selection and arrangement of it and all software compilations are our copyrighted property or that of the people who have granted to us the right to use it and is protected as such.
Cookies: A cookie is a small piece of text sent to your browser by a website you visit. It helps the website to remember information about your visit, like your preferred language and other settings. That can make your next visit easier and the site more useful to you. Cookies play an important role. Without them, using the web would be a much more frustrating experience.
We use cookies for many purposes. We use them, for example, to remember your safe search preferences, to make your searches more relevant to you, to count how many visitors we receive to our website, to help you sign up for our services and to protect your data.
WorldGardenPlants does not sell any data to third-parties.
All rights reserved. None of this material may be used without our written permission. You may download or print a single copy for your own non-commercial off-line viewing. All names, logos, slogans, or other phrases may be a trade mark of ours or another person or corporation. Any unauthorised use of a trade mark is unlawful. Changes: We reserve the right to make changes to this Web Site and these terms at any time. Emails to you will be to the address you specify to us. It is important that you give us an accurate and valid e-mail address and contact telephone number and tell us of any changes to them. Governing law and jurisdiction These terms will be governed by English law and any disputes will be resolved exclusively by the English Courts. Please contact us, whether compliments or complaints, in writing by email form or write to:
The Big Greenhouse, 
Abbotts Farm,
Canada Road, 
West Wellow,
SO51 6DE, 
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